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Quality Systems Consulting Services
This includes providing Quality Systems Advisory Services to qualify businesses against the requirements of international quality systems:
Quality Systems Consulting Services
ISO 9001
ISO 14001
BS OHSAS 18001
ISO 22000 / HACCP
ISO 22301
ISO 27001
ISO 31000
CMMI
Quality Systems FAQs
Other Quality Systems Services
Services
Economic Consulting Services
Management Consulting Services
Training Services
 
FAQs of Quality Management Systems
Question 1: What is a Quality?
Answer:
Quality has been identified as Product or service is "a customer’s perception of the degree to which the product or service meets his or her expectations.”
Question 2: What is ISO?
Answer:
1. ISO (International Organization for Standardization) is the world's largest developer and publisher of International Standards
2. The International Organization for Standardization, widely known as ISO, was founded on 23 February 1947. ISO is the world's largest developer and publisher of international industrial and commercial Standards.
3. ISO is a network of the national standards institutes of 162 countries, one member per each, with a Central Secretariat in Geneva, Switzerland, that coordinates the entire system.
4. ISO is a non-governmental organization that forms a bridge between the public and private sectors. On the one hand, many of its member institutes are part of the governmental structure of their countries, or are mandated by their government. On the other hand, other members have their roots uniquely in the private sector, having been set up by national partnerships of industry associations.
Question 3: What are the Quality Systems Standards?
Answer:
ISO Standards:
ISO has developed over 31,000 International Standards on a variety of subjects (industrial and commercial) and some 1,100 new ISO standards are published every year. The most known standards are ISO 9001, ISO 14001, ISO 17025, ISO 22000, ISO 27001.
Quality systems which are not ISO standards
The non ISO quality systems are the system and standards which are not developed by ISO organization but, at the same time, are internationally recognized as quality standards and systems, among which are:
a. BS OHSAS 18001
b. HACCP
c. BRC
d. CE Mark
e. EU compliance
f. Country compliance (established by each country regulation)
g. ANSI compliance
h. Six Sigma
i. TQM
Question 4: Are the Quality System Standards certificates granted to business entities or to individual professionals?
Answer: Quality System Standards Certificates are granted to business entities.
Question 5: Are there any quality certificates for individual
Answer: There are many professional training courses in different quality system can be granted for individuals, the objectives of these training courses is to occupy the trainee with the qualification required to implement the established quality system. Also, to qualify trainee with the knowledge and experience to be able to conduct audits on these systems whether internally or externally through the certification bodies.
  There are two types of training courses
 
1. Internal Auditing Training Courses
Example:
 
A. ISO 9001 Quality Management system internal auditor course
B. ISO 14001 Environmental management system internal auditor course
C. BS OHSAS 18001 Occupational health and safety assessment system internal auditor course
D. ISO 22000 Food Safety Management system internal auditor course
2. Accredited training course
 
A. ISO 9001 Quality Management system lead auditor course
B. ISO 14001 Environmental management system lead auditor course
C. BS OHSAS 18001 Occupational health and safety assessment system lead auditor course
D. ISO 22000 Food Safety Management system lead auditor course
Question 6: What is the international Register of certificated Auditors?
Answer:
1. The International Register of Certificated Auditors (IRCA) is the world's original and largest international certification body for auditors of management systems.
2. Located in the UK in the center of London, IRCA certifies more than 14,750 auditors in over 150 countries worldwide.
Question 7: Why register in IRCA?
Answer: Registration in international register of certificated auditors representing international recognition and accreditation for the individual ability to conduct audit against the standard which he has registered for
Question 8: Are all the Quality System standards applicable to any business entity?
Answer: The following table clarifies the applicability of the most popular Quality System Standards on different industry and service sectors as follows:
 
Question 9: Can Quality System Standards be integrated?
Answer: Of course many of the Quality system Standards can be integrated. Effectively integrated Management Systems (IMSs) take into consideration all activities that have an effect on the business and are implemented at all levels within an organization regardless of its size or function. A management system, be it quality, health & safety, or financial, should operate seamlessly across all components as a part of the day-to-day business functioning. Integration brings together the processes of these systems for effective business management.
  Benefits of Implementing Integrated Management Systems (IMSs)
 
Internal Benefits:
 
1. Greater focus on company objectives,
2. Reduced business risk,
3. Clearly defined roles and responsibilities for managing the integrated management system,
4. Clearly defined roles and responsibilities for managing the integrated management system,
5. Promotion of a single system,
6. Reduced resources to manage the system,
7. Easier to prioritize on key issues,
8. More efficient system – removes duplication,
9. Easier to manage,
10. Helps with multi-skilling.
Competitive Benefits
 
1. Saving money which will be spent on creating each system separately,
2. Saving time creating the integrated Management system rather than creating each system individually,
3. Reducing resources required to manage the system.
  Example:
  The following table depicts examples of Quality Management Systems which can be integrated...
 
Question 10: Why business entities pursue implementing Quality Systems and seek to be granted different Quality Certificates?
Answer:
a. International recognition
b. Meeting local, regional, and international requirements such as contracting or qualification requirements, which leads to access to new markets
c. Improving customer satisfaction
d. Reducing errors and resource waste
e. Increasing profitability
f. Increasing work efficiency
g. Increasing business effectiveness
h. Maintaining continual improvement
Question 11: What is the Consulting Firm's Role?
Answer: The Advisory services represent the bridge which will help you to fill the gap between your business and quality through complying with the requirements of international standards. This will be achieved through the following cycle:
 
a. Conducting gap analysis between current system and standards requirements
b. Staff training (awareness course + internal audit course, ------etc.)
c. Assisting with establishing the Quality Management System documentation
d. Assisting with establishing the Quality Management System documentation
e. Supervising the internal audit activities
f. Coordinating the certification audit
g. Supervising system maintenance after certification (if required)
Question 12: What is the overall process a business entity goes through to obtain any of the Quality Systems Certificates?
Answer:
a. Gap analysis
b. Awareness and Training
c. Documentation
d. Implementation
e. Internal Audit and Management Review
f. Certification (Accreditation audit in case of ISO/IEC 17025) audit
  This will be realized through the following process:
 
  ISO Certification Cycle
Question 13: What is the certification body? What is its role?
Answer: It is a third party to certify an organization against a certain standard. The certification body's role is to assess the organization's system against certain requirements of the standard in question by certified and approved auditors.
Question 14: How long does it take to obtain the ISO certificate?
Answer: As a matter of fact, the timeframe required for any organization to obtain an ISO Certificate is dependent upon some factors such as:
 
1. Size of the organization
2. Complexity of the process and work flow within the company
3. Number of branches/ offices
4. Total number of employees
Question 15: Why choose Global Consultants?
Answer:
a. We apply the best techniques to realize the value of implementing management systems and to measure the added value of investing in these systems.
b. We developed best techniques in the reconciliation between local systems and international standards.
c. Global Consultants' team includes managers and consultants who are holders of internationally accredited academic and professional certificates.
d. Global Consultants' team has extensive experience covering most recognized industries and standards.
e. Global Consultants' team accumulated extensive experience in the Kuwaiti market that is accompanied by and integrated with the experience gained through working in various markets of the Middle East.
f. Our Quality Consultants are accredited by the relevant international certification and accreditation bodies as internal auditors and lead auditors of the standards we qualify our clients against.
g. Our team masters various languages- including Arabic and English, which enables us to integrate the expertise and experience of many various world nations into our work and studies.
h. Global Consultants tracks the up-to-date developments on the professional level and follows the latest standards and techniques worldwide.
   
 
GLOBAL CONSULTANTS
KUWAIT
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Fax: +965 2294 2649
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info@gckw.com
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